At High Focus Psychiatric Services and Counseling Center (“High Focus Psychiatry”), your privacy is our priority. We are committed to safeguarding your personal information and maintaining transparency in how we use your data. This SMS Privacy Policy explains how we collect, use, and protect your information when you opt in to receive text messages from us. By participating in our SMS messaging program, you acknowledge and agree to the terms below, in compliance with the Telephone Consumer Protection Act (TCPA) and 2025 Campaign Registry guidelines.
1. Information We Collect
When you opt in to receive SMS messages from High Focus Psychiatry, we may collect the following information:
- Phone Number: The mobile number you provide during the opt-in process.
- Message Interaction Data: Delivery confirmations, response activity, and engagement metrics related to the messages sent.
- Consent Records: Documentation of when and how you provided consent, including method (e.g., online form, keyword, or verbal agreement).
2. How We Use Your Information
We use the collected information solely for purposes related to the services you have requested, including:
- Service-Related Messaging: Appointment reminders, health updates, mental health resources, or other relevant communications.
- Regulatory Compliance: Ensuring adherence to the TCPA and other applicable federal regulations.
- Service Improvement: Monitoring message engagement to enhance communication effectiveness.
Your data will never be used for unrelated marketing or non-consensual communication.
3. Consent for SMS Communications
Your phone number and consent information are kept strictly confidential. We do not sell, rent, or share your personal data with third parties for marketing purposes. Your number is used exclusively for authorized communication between you and High Focus Psychiatry.
4. Types of SMS Messages
After providing consent, you may receive messages such as:
- Patients & Clients: Appointment confirmations, reminders, or important service notifications.
- General Updates: Practice updates, scheduling information, or mental health resources.
Message frequency may vary. Standard message and data rates from your carrier may apply.
To stop receiving SMS messages, reply “STOP” at any time. For assistance, reply “HELP.”
5. Opt-Out Instructions
You can opt out of SMS communications at any time by replying “STOP” to any message. Once you opt out, you will no longer receive SMS notifications unless you choose to re-enroll. For help or questions, reply “HELP” or contact us directly at (732) 903-2123.
6. Data Sharing and Disclosure
We do not sell or share your information with third parties for marketing. However, we may share limited data with trusted service providers (e.g., telecom partners) who assist in message delivery. These providers are bound by confidentiality agreements and are prohibited from using your data for any other purpose.
We also comply with the National Do Not Call (DNC) Registry and will not send promotional SMS messages to numbers listed there without explicit consent.
7. Security of Your Information
High Focus Psychiatry employs reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, loss, or misuse. While no system is completely secure, we continuously update our measures to ensure your data remains protected.
8. Record-Keeping and Proof of Consent
To comply with TCPA and Campaign Registry requirements, we maintain records of opt-ins and opt-outs, including timestamps and consent details. These records are securely stored and may be used to verify compliance if required by law.
9. Updates to This Privacy Policy
We reserve the right to update this SMS Privacy Policy at any time. Any major updates will be communicated via SMS or posted on our website. Your continued participation in our SMS program constitutes acceptance of any revised terms. Please review this policy periodically for the latest updates.
10. Contact Us
If you have questions about this policy or need assistance with your SMS preferences, please contact us:
High Focus Psychiatric Services and Counseling Center
📞 Phone: (732) 903-2123
📧 Email: ja@highfocuspsychiatry.org
🌐 Website: highfocuspsychiatry.org
